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We only accept New and Unused product for Refund or Store Credit within 14 days from purchase. We reserve the right to charge a restocking fee of 15% on returned merchandise that requires additional labor to process. Not responsible for return shipping, nor any fees associated with return shipping. Defective Merchandise is to be handled by the Manufacturer. If the manufacturer does not handle your claim to your satisfaction, please contact us and we will be happy to assist you. Please note: We reserve the right to refuse any merchandise that is found to be free of defects.